Reference

Terms Conditions That Govern Your bulan23 Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access our lobby — availability depends on local law and eligible regions.

Account EligibilityDANA · OVO · GoPay TransactionsLobby Access RulesAccount Suspension PolicyGoverning Jurisdiction
bulan23 Terms Conditions That Govern Your bulan23 Account
KEAMANAN DAN DATA AKUN

How We Handle Your Account and Data

Data Retention

We keep account and transaction records for as long as required by applicable law. You may request a summary of the data we hold by contacting support through the Help Centre on your account page.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to improve lobby navigation. You can manage cookie preferences from the settings panel; disabling analytics cookies does not affect account access.

Account Security

Each login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact live chat — we can freeze the account within minutes.

Requesting Changes

To update your registered email, phone number, or linked wallet — including switching between DANA, OVO, and GoPay — submit a request via the Help Centre with a valid ID for verification.

HUBUNGI TIM KAMI

How to Reach Us About These Terms

Live Chat Open the chat widget from any page in the lobby. Our Indonesia support team is available around the clock to answer questions about account terms, wallet verification, and access issues.
Email Support Send a detailed query to our support address listed on the Contact page. We aim to respond within one business day for terms-related requests including account review and data inquiries.
Account Help Centre Log in and visit the Help section to submit a formal request — useful for withdrawal disputes, account suspension appeals, or requesting a copy of your personal data.

Common Questions About Our Terms

These terms apply to anyone who opens an account on bulan23. Access is available where local law permits; if you are in a restricted region, you may not use the platform.

We will notify you by email before any material change takes effect. Continuing to use your account after that notice period means you accept the updated terms.

Log in, go to the Help Centre, and submit a data request. We will compile your account and transaction records and send them to your registered email address within the timeframe required by law.

You will receive an email explaining the reason. You can appeal via the Help Centre or live chat. Pending withdrawals to DANA, OVO, or GoPay are reviewed as part of the appeal process.

Your DANA, OVO, or GoPay wallet must be registered in your own name and match the identity on your account. Mismatched wallets will be flagged during withdrawal verification.

Disputes are handled under applicable Indonesian law. Where local law sets a stricter standard than these terms, local law applies. Contact our support team as the first step for any dispute.